Welcome to petaltrail.shop. We are committed to providing you with a smooth shopping experience and have established the following return and refund policy to protect the rights of both parties.
- Return Request Conditions
You can submit a return request after receiving the goods, provided the following conditions are met:
30-day return request
The goods are unused and undamaged
The original packaging is intact
The goods do not affect resale
- Return Process
Contact customer service to submit a return request
Provide order information
Return processing will be arranged after approval
Refund will be issued after the goods are returned and confirmed
Return address: Conil de la Frontera, Cadiz, CÁ, 11149
- Refund Instructions
Refunds will be processed after confirming that the returned goods meet the conditions
The refund process is usually completed within 3 days
Refunds will be returned to the original payment account - Unsupported Return Situations
Returns may not be supported in the following situations:
Unauthorized returns
Returns exceeding the stipulated return period
Clearance Notice
Due to changes in the market environment in recent years, continuously rising operating costs, and long-term operating losses, petaltrail.shop has decided, after careful consideration, to conduct a loss-making clearance sale.